Terms and Conditions

Terms and Conditions

Terms and Conditions

These Terms

1.1 Scope of terms: These terms govern the supply of products listed on our website (www.divajewels.com) to you (referred to as the "Product(s)").

1.2 Information covered: These terms provide information about our identity, product supply, contract changes or termination, issue resolution, and other important details. If you believe there is an error in these terms, please contact us at info@divajewels.com to discuss.

1.3 Applicability to consumers: These terms apply to the sale of Product(s) to you as a consumer. For business purchases, please contact our sales team at info@divajewels.com.

Information About Us and How to Contact Us

2.1 Our identity: We are Diva Jewels London Limited, a registered company in England and Wales with registration number 14791327. Our registered office is located at Victoria House, 26 Queen Victoria Street, Reading, Berkshire, England, RG1 1TG. We operate the website www.divajewels.com ("our website"). Our VAT number is GB@@@@@@.

2.2 Contacting us: You can reach us by phone at 02031374253 or by email at info@divajewels.com. Visit our Client Care page for alternative contact methods.

2.3 Contacting you: We will contact you by telephone or in writing via the email or postal address provided by you.

2.4 Communication via writing: The term "writing" includes emails in these terms.

Our Contract with You

These Terms apply to any contract between us for the sale of Products to you (Contract). Please read these Terms carefully and ensure you understand them. By using our site, you agree to be bound by these Terms and other referenced documents. If you do not agree with these Terms, you may not use or access our site.

Our Right to Modify These Terms

4.1 Circumstances for revision: We may revise these Terms under the following circumstances: (a) Changes in relevant laws and regulations. (b) Changes in our business model or operations.

4.2 Right to change: We reserve the right to change these Terms. It is recommended to regularly review this page for the most up-to-date terms. By continuing to use this website, you are deemed to agree to the Terms and accept any changes or updates.

Our Products

5.1 Minor variations in Product(s): The images of the Product(s) on our website are for illustrative purposes only. While efforts have been made to accurately display the colors, we cannot guarantee that a device's display will accurately reflect the color of the Product(s).

5.2 Clarification and queries: The sizes, colors, dimensions, and measurements indicated on our website may not be precise. If you have any doubts regarding the color, size, or any specification of the Product(s), please contact us.

5.3 Packaging variations: The packaging of the Product(s) may differ from the images shown on our website.

5.4 Accuracy of measurements and information: If we create Product(s) based on measurements or provide engraving services as per your instructions, it is your responsibility to ensure the accuracy of the measurements and engraving instructions.

Changes to Products

6.1 Our right to make changes: We may change the Product(s) to: (a) Reflect changes in relevant laws and regulations. (b) Implement minor technical adjustments and improvements. These changes should not significantly affect your use of the Product(s).

Price and Payment

7.1 Product price inquiries: For information about product prices, please contact our team by calling 02031374253 or emailing us at info@divajewels.com.

7.2 VAT rate changes: If the rate of VAT changes between the order date and the date of Product(s) supply, we will adjust the VAT rate you pay, unless you have already paid for the Product(s) in full before the change takes effect.

7.3 Payment methods and terms: We accept payment via Visa, Visa Electron, Delta, Maestro, Mastercard, Solo, and American Express.


8.1 Order processing and shipping: Orders placed on www.divajewels.com will be shipped within three working weeks unless otherwise stated.

8.2 Delivery time and communication: Delivery time from the shipping date will vary based on the destination. During the checkout process, you will be informed of the estimated delivery times or contacted by our team. To ensure safe delivery, our Diva team may need to discuss suitable shipping options with you.

Refunds and Returns

9.1 Right to cancel and refund: You have the right to cancel your purchase within 14 days of delivery and receive a full refund.

9.2 Cancellation procedure: To cancel a purchase, you must inform us in writing within the stated period. You must then return the Product(s) within 14 days of notifying us. For UK orders, we will cover the cost of return delivery using approved methods. Costs for returning products from outside the UK may be payable by the customer at our discretion. You have a legal obligation to take reasonable care of the Products while they are in your possession.

9.3 Return conditions: Items must be returned unworn, in their original packaging, with all tags attached. Refunds will not be available if we reasonably find that the Product has been damaged after delivery.

9.4 Refund processing: We will process the refund as soon as possible and, in any case, within 14 days of receiving the returned Product. The refund will be the price of the Product, minus any return shipping fees (if applicable).

Intellectual Property Rights

10.1 Intellectual Property Rights definition: For this contract, "Intellectual Property Rights" refers to rights related to inventions, copyright, trademarks, business names, domain names, get-up and trade dress, goodwill, the right to sue for passing off, designs, database rights, confidential information, and other intellectual property rights associated with the Product(s) and the content of our website, whether registered or unregistered.

10.2 Ownership of Intellectual Property Rights: The contract does not transfer ownership of any Intellectual Property Rights in the Product(s) to you.

10.3 Restrictions on use: You may not copy, modify, publish, transmit, transfer, sell, reproduce, create derivative works, distribute, perform, display, or exploit any Intellectual Property Rights related to the Product(s) or the content on our website, whether in whole or in part.

Our Liability for Loss and Damage

11.1 Responsibility for foreseeable loss and damage: We are responsible for foreseeable loss and damage caused by our failure to comply with these terms or our lack of reasonable care and skill. We are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is obvious or if, at the time the contract was made, both parties knew it might happen.

11.2 Liability exceptions: Our liability is not excluded or limited in cases where it would be unlawful to do so. This includes liability for death or personal injury caused by negligence, fraud or misrepresentation, breach of your legal rights, and defective Products under the Consumer Protection Act 1987.

11.3 Exclusion of business losses: We only supply Product(s) for domestic and private use. We are not liable for any loss of profit, loss of business, business interruption, or loss of business opportunity arising from the use of the Product(s) for commercial, business, or resale purposes.

Data Protection

We collect and process personal information provided by you when making inquiries via our website to provide customer service. For details on how we use and process your personal information, please refer to our privacy policy, accessible here.

Events Outside Our Control

12.1 No liability for events outside our control: We are not liable for any failure or delay in performing our obligations under the contract if it is caused by an event outside our control. This includes acts or events beyond our reasonable control, such as strikes, civil commotion, war, fire, epidemic, natural disasters, or failure of public or private telecommunications networks.

12.2 Notification and suspension: If an event outside our control affects our performance, we will notify you promptly, and our obligations will be suspended for the duration of the event. In case of delivery delays caused by an event outside our control, we will arrange a new delivery date with you after the event concludes.

12.3 Right to cancel: If an event outside our control persists for more than 30 days, you have the right to cancel the affected contract. To cancel, please contact us. If you choose to cancel, you must return any relevant received Product(s) (at our cost), and we will refund the price you paid, including any delivery charges.

Other Important Terms

13.1 Transfer of agreement: We may transfer this agreement to another organization.

13.2 Consent for transfer: You may only transfer your rights or obligations under these terms to another person with our written consent.

13.3 No third-party rights: The contract is between you and us. No other person has rights to enforce any of its terms.

13.4 Legality of contract terms: Each clause in these terms operates separately. If any clause is deemed unlawful, the remaining clauses will remain in effect.

13.5 Delayed enforcement: Our delay or failure to enforce any provision or obligation in these terms does not waive our right to enforce it later.

13.6 Governing law and jurisdiction: The contract is governed by English law. Disputes or claims related to the contract will be subject to the non-exclusive jurisdiction of the courts of England and Wales. If you are a resident of Northern Ireland or Scotland, you may also bring proceedings in the corresponding jurisdiction.

13.7 Alternative dispute resolution: In case of complaint, you may contact the alternative dispute resolution provider we use, the Centre for Effective Dispute Resolution (CEDR), through their website at http://www.cedr.com. Please note that disputes may also be submitted for online resolution to the European Commission Online Dispute Resolution platform at https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage. CEDR may charge for complaint handling, and you retain the right to bring legal proceedings even after utilizing alternative dispute resolution methods.




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